With so many on offer these days, it is great to have a name you can trust. This item is certainly that and will be a perfect buy. The distributor have added some great touches and this equals great value.
You can trust this review, i hope you can try to buy this product and then you know this product good or no. Next time you can make a review for another people.
Unsafe and No Customer Support
After receiving this as a gift, we were excited to use it on our small apartment. However, the bassinet mattress it comes with simply does not fit the bassinet. It slides from side to side and leaves a 1"+ gap both in the width and length.
I believe this is a serious safety concern, as the number one recommendation for bassinet and crib mattress safety is a tight fit you can't fit more than 2 fingers between the crib/bassinet wall and the mattress.
After a bit of searching, I found others had the same problem documented in reviews on other sites and also with videos on YouTube, etc.
I contacted Argington about the issue to see what could be done, and after an initial quick form response asking for pictures and more details about the problem, which I sent back within the hour, I haven't heard from them in weeks.
Since it was a gift, returning is not an option. I'm very disappointed with the lack of customer service and the big safety problem...
Click here to read the full review for more information about this product.
The Poorest Customer Service Known to Man and Beyond
I used the bassinet and crib for my first son and intended to also use it for my second son, however, lost a couple pieces. When I contact Argington through the website I didn't hear from anyone for weeks other than receiving a ticket number and the initial email. I then called the corporate office and selected a random extension to get a person on the phone.
When I finally spoke to them they assured me they'd solve the problem. Eventually, I did get a CC authorization form, filled it out and never heard from them again about how to get my missing pieces.
I am extremely disappointed especially because they are a boutique shop and I'd expect more from their brand.
Nice product but don't count on them if something goes wrong.
-Raquel
Very useful, and sturdy
I really love this bassinet. It has big wheels that rolls well between and over different types of flooring. The bassinet is very sturdy, and handles a daddy who is rough on it. I did have to tighten the screws after few weeks of use, but it has seemed fine for the last few weeks. Our baby seems to love it and the mattress fits fine, I am not sure if it is the same mattress others have spoken about since is was a gift. It was given to us as a gift, and we have had no problems, so I can not speak to Argington customer service as I have not had to contact them. If I have any of the customer service issues I will amend my review.
Product Features :
- 20" (width) x 30" (length) x 33.5" (height)
- Bassinet is compact in size and can easily roll into any room; each caster is lockable and swivels 360 degrees
- Includes 1" hypo-allergenic mattress pad covered in soft organic quilted cotton ? pad and cover are machine washable
- Available accessories are canopy support, canopy drape, bassinet bumper, organic sheet set, and waterproof mattress pad cover
- The birch wood contained in this product is harvested from sustainably managed sources
Rating : 2.7
List Price : $249.00
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